Text message automation can be a great way for businesses to streamline their communication with customers. Here are four general ways to start automating your text messages:
- Use a text message service that offers campaign management tools. These tools allow you to create and schedule text message campaigns in advance. This is useful for promoting events, sales, or reminding customers about upcoming appointments.
- Use an auto-reply feature that automatically responds to certain keywords or phrases. This is helpful for providing customers with quick answers to frequently asked questions, such as your business hours or location.
- Integrate your text message service with your CRM software. This allows you to automate text messages based on customer actions and behaviors. For example, you